Shipping & Returns

Cancellations

Order can be cancelled before the shipment. After shipment, it can be only RTO. Once the order gets cancelled amount will be refunded for 'prepaid orders'.

Cancellation Criteria

  • Incorrect information regarding the Customer's address (Street number, Landmark etc.) etc.
  • In case of wrong product specification mentioned on Sello App
  • Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
  • If the area falls under "Non-Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns

In case, if you received a damaged product, it must be reported to us through our call centre and has to be sent to via [email protected] within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement

  • Product is damaged (or) defective.
  • Differ from the description on the website.
  • Wrong item delivered/Wrong Quantity.
  • Missing parts/accessories.

Return Eligibility

  • In case of returning the product, the customer needs to inform us within 2 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register email ID and send it via [email protected] or call us at +91 79470 44810 (Helpline Number) within 48 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Invoice should be available.
  • Products marked as "non-returnable" on the product detail page cannot be returned.

Returning a Product

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers.

However, in some cases, if we cannot provide return service then the customer needs to send the product to us through India Post only. Once, the product is received by us, and then we will reverse the courier charges.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 2 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will hand over the product to the courier boy.
  • Once the pick up is done, the product will be sent to us by the courier partner.
  • After receiving the product, a quality check will be done over the product by our team which takes 2 days time.
  • If the product is found damaged/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide a reverse pickup facility, the customer will have to send the product on his own only through India post at the below-mentioned address after the request for reverse pickup is raised:

FURNIFY HOME DÉCOR SOLUTIONS PRIVATE LIMITED,
1st Floor, TIDEL Park, Nasscom 10 Startup Warehouse,
Taramani, Chennai – 600113.

Once sent, the customer needs to share the Courier slip along with the following bank details at [email protected]

  • Account number
  • Account holder name (Same as registered with Sello)
  • IFSC Code

In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer and in that case, the customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • Products marked as "non-returnable" on the product detail page
  • Product Purchase under clearance sale will not be covered under Return policy.
  • Products sold as combo can’t be returned individually.

Refunds

Once the order gets cancelled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

Credit/Debit Card/Net Banking/Wallets – 3-5 business days

If the transaction is done through NEFT and Cheque then the customer needs to share the below-mentioned details at our Email Id [email protected] from registered e-mail id.

  • Account number
  • Account holder name (Same as registered with Sello)
  • IFSC Code

After receiving the required information for a refund, a refund will be processed in 2 business days and the same will reflect in your account in another 3-5 business days.

For EMI payment, a refund will be credited in 7-9 business days after cancellation.

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